Conducting the Reference Interview

The reference interview has been described as one of the most complex communication activities imaginable, since the information seeker often finds it hard to describe what he or she wants. Conducting the Reference Interview is designed to help reference librarians facilitate that process, offering suggestions on creating an inviting atmosphere, effectively using body language, interpreting the request, clearly providing the needed information (and accurately citing sources), and concluding with follow-up questions. Presenting scenarios demonstrating both good and bad practices---with accompanying analysis--the program covers walk-in, telephone, and online reference services. A terrific training tool for all types of libraries, this is highly recommended. Aud: E, I, J, H, C, P. (L. Stevens)