Getting What You Want

Although produced by the Library Video Network, Getting What You Want, which features noted author and speaker Kare Anderson, is generally applicable to anyone who is involved in negotiations either in his or her personal or professional life. Beginning with some self-evident truths (i.e. "people like people who are like them"), Anderson goes on to demonstrate ways to communicate effectively (drawing on core-life experiences, discussing a current pressing interest, using vivid specific details), and how to progress naturally to one's interests in a conversation (by beginning with the other party's, your shared interests, and then your individual agenda). She also emphasizes that people have three choices in a given situation (change, accept, leave). While the program occasionally slips into jargon (as in meeting a "quota of three third-party endorsements a week," which translated means: tell someone else something nice about a person whom you can't stand), the tape is mostly common sense well-delivered. Too, since it is not specifically for the library market (a wise choice on Library Video Network's part), it can be used by the staff and then put into general circulation. [Note: for an additional $20, the video comes packaged with Anderson's book and audio of the same name.] Recommended. (Available from: ALA Video/Library Video Network, 320 York Rd., Towson, MD 21204-5179; (800) 441-TAPE.)