After a decade of reviewing, it's the rare video indeed which can drive me to the bottle--the aspirin bottle, that is. But the ISO 9000 Video Seminar had me chewing Excedrin tablets within 30 minutes. In a singular concession to normal English, talking head lecturer Ian Durand claims that by adopting International Organization for Standardization's (ISO) quality standards 9001 or 9002 series, companies make a commitment to quality that ensures they "say what they do, and do what they say." The remainder of the program is devoted to obfuscating this simple statement in ways that only truly awful technical writers can manage. Although adoption of the ISO 9000 standards are prevalent in the European Community and increasing here in the U.S., this exceptionally boring video offers no concrete examples which would take viewers beyond the vague boilerplate used for the "standards" contained in ISO 9001 and 9002 series. Too, viewers are advised to fill out worksheets in an accompanying workbook. There is an ISO 9000 Executive Briefing tape also available for a mere $195, which offers Durand reprising the highlight(?) remarks of the seminar in a mercifully short 28 minutes (along with 3 execs reading bland testimonials about their satisfaction with the ISO 9000 series). Still, the cost to content ratio is pretty darn uneven. Not recommended. (Available from most distributors.)
Iso 9000 Video Seminar
(1992) 2 videocassettes, 45 min. each. $595 (manuals included). Public performance rights included. Color cover.
Iso 9000 Video Seminar - Vol. 4, Issue 8
Star Ratings
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