It Pays To Be A Pro

Based on the manual "Service is an Honorable Profession" by Ed Solomon and Shelley Prueter, this video version falls short of its print inspiration, both in terms of content and presentation. Aimed at professional restaurant servers, the video covers the basics of good service, the importance of knowing your menu, setting up tables, the mechanics of serving and clearing, and tips on selling wine and dessert. The level of detail is not as good as in the book, and the video is constantly interrupted with titled screens carrying such slogans as "Servers Are Sellers!," You Serve Guests Not Customers!," which are usually accompanied by the ubiquitous overuse of the exclamation mark. As in: this program could have been much better! While the program might be fine for a staff training situation at a restaurant, it is not a necessary purchase for public libraries. (Available from: Hospitality Consultants, 36214 Dellwood Road, Grafton, OH 44044.)