Learn to Stop Shoplifting

Claiming that the average shopper annually pays an additional $400-$800 due to the recovery costs (15-cents per dollar) related to theft and shoplifting, this informative program provides a bevy of helpful tips on how to handle shoplifting. Pointing out that thieves come in all ages and classes (and both genders), the program explores the “clever” and “shameless” methods of shoplifters (such as concealing items in oversized clothes or strollers), touching on the problems of fitting room theft and shoplifting teams, and looking at various theft deterrents (including closed-circuit TV, surveillance cams, undercover security guards, “crime prevention through environmental design” store layout, and attentive customer service). Although these observations will serve retail managers well, the detailed, specific commentary on schemes--such as signals used by teams or “booster gangs,” using an old receipt to get an extra item, swiping articles and keeping them in plain sight (like shoes)--could also be used by potential shoplifters, making this a bit of a double-edged sword. Recommended for library staff training or business collections. Aud: C, P. (J. Williams-Wood)