Workplace Communication Series

The five-part Workplace Communication Series is designed to help managers understand the dynamics of workplace communication, identify problems, and devise solutions. The Nature of Workplace Communication examines the importance of effective communication, both to the success of the organization and employee job satisfaction. Writing in the Workplace looks at ways to plan, write, edit, and present ideas most effectively. Communication Breakdown explores factors that contribute to workplace conflict and offers suggestions for resolving problems. The fourth program, Workplace Negotiations, discusses the stages or steps involved in a successful negotiation, and the finale, Customer Service, focuses on the role that communication skills play in good customer service transactions, while also presenting ideas for handling difficult customer situations. Set in an office that produces a current affairs program, the series illustrates the everyday dynamics between managers, coworkers, and customers, stopping several times along the way to reiterate important points (each volume also features a review). A terrific business series sure to be a boon for managers struggling with problems stemming from ineffective communication, this is highly recommended. [Note: each title is also available separately for $89.95.] Aud: C, P. (L. Stevens)