Outsourcing: White Collar Exodus

Outsourcing—the scourge of America's economy in the late 20th and early 21st centuries—now affects a segment of the workforce previously thought immune: the white-collar worker. Only a few years ago, most believed that the practice of shifting jobs overseas to lower-paid workers was a phenomenon confined to blue-collar manufacturing jobs. As this 50-minute documentary illustrates, however, outsourcing is taking a bigger bite out of the labor pie. Presenting viewpoints both pro and con, Outsourcing examines the ideological divisions surrounding the issue and explores the practical effects, offering viewers a behind-the-scenes look at one of India's call-center operations. Economists, policymakers, and real workers are all heard from in this provocative documentary that serves up a sober and thoughtful look at one of the most controversial business practices in the history of American commerce. Recommended. Aud: C, P. (E. Hulse)