Business guru Tom Peters (In Search of Excellence) turns his perceptive eye away from the corporate jungles to focus on the public sector: the governmental and non-profit, service oriented organizations which don't jockey for position on the Dow-Jones chart-but, for all of us, are an integral part of our day-to-day lives. Peters begins by asking whether the popular image of government and non-profit organizations as bloated bureaucracies with no real worker incentives is a true one. In order to either disprove or uphold the myth, Peters went searching for excellence in the public sector - and he found it: at the Alameda Naval Aviation Depot, where streamlining and enlightened management techniques have resulted in increased productivity at less cost; at the Department of Juvenile Justice, in Spaford, NY, where an operation that's seen 27 directors in 25 years, is finally getting on track; in Phoenix, AZ, where the Department of Public Works, after losing half its business to independents, straightened up its act, and recaptured the garbage trade away from the private sector; at the National Theatre for the Handicapped, where Brother Rick Curry carries his deep commitment into the boardrooms of Texaco to drum up funding; and finally to the Ochocho National Forest, where one forestry worker sums up it up perfectly-with no profit motive, no competition, almost no firing, what motivates the service oriented worker in the public sector? "People want to be in charge of their part of the world." This is a stirring inspiration to workers in the public sector, as well as one which would be beneficial to all types of directors--including library directors. Recommended for libraries who can afford the exorbitant price. (Available from: Enterprise Media, 374 Congress St., Suite 508, Boston, MA 02210.)
Excellence In The Public Sector
(1989) 53 m. $595. Enterprise Media. Public performance rights included. Vol. 4, Issue 7
Excellence In The Public Sector
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