As I'm sure some of you know, on-the-job impromptu training sessions can sometimes seem like a case of the vision-impaired leading the vision-impaired. How does Janet--a super duper salesperson, but non-trainer--transfer her skills and savvy to incoming employees? She needs training, of course, and that's what host Michele Chik provides in this 8-video workshop designed to help businesses of all stripes and sizes create effective training programs. Pointing out that sometimes training is not the answer (maybe the process is flawed, and structural changes are required), Chik teaches viewers how to assess current performance levels, identify training needs, research options (in-house training vs. hiring a consultant), assemble content, identify and incorporate different learning styles, employ role-playing (always my favorite time for a coffee break), monitor progress, and ways to spot trouble. While Chik is sometimes guilty of George Bush hands (i.e., hands used for emphasis that seem to take on a life of their own) and occasionally lapses into tin-ear corporate-speak ("niche your training" and so on), the advice here is mostly solid, well presented and likely to be of use to organizations faced with the daunting task of training new employees, the newly promoted, or the technologically-challenged rest of us. Recommended. Aud: C, P. (R. Pitman)
Training for the Non-Trainer
(1997) 8 videocassettes, 145 min. $299.95 (booklet included). CareerTrack. PPR. Color cover. ISBN: 1-55977-707-9. Vol. 13, Issue 2
Training for the Non-Trainer
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